While so-called 'Freedom Day' is here, there are still many challenges ahead for Europa Aircraft, and we are by no means alone.
Supply chain issues, self-isolating rules and the over-weighing desire to keep our employees safe despite restrictions being lifted, will continue to impact the business for the foreseeable future.
We are doing the best we can to keep all areas of the business running despite the ongoing unpredictable and difficult circumstances we are facing.
We advised earlier in the year that Europa Aircraft services would be reduced in order for us to deploy our resources as efficiently as possible, while providing flexible working hours for members of staff whose situations have changed during the pandemic. These new hours are Monday - Thursday, 9am - 1pm.
Having trialled these hours, we have noticed that the company is not as productive as we would like, and the last thing we want is to reduce our high standards of service during these times.
We have therefore decided to limit Europa Aircraft's telephone hours to 9am - 11am Monday - Thursday. This will allow dedicated time after to fulfil orders and deal with enquiries more quickly and efficiently. Of course, you can email at any time, but email orders and enquiries will only be dealt with during Europa's current opening hours, which remain as Monday - Thursday 9am - 1pm.
Please accept our apologies if your orders and enquiries have taken longer than usual during the last few weeks; we hope the solution offered will help streamline processes and improve our services to you. Your patience and understanding on this matter is most appreciated.
Thank you for your ongoing support, stay safe.